Shipping and Delivery

How Do I Track my order?
Upon placing your order, you will receive an email notification of the tracking number once your package is shipped out. You can then proceed with checking the tracking number or use the link provided in the email. You can also contact our customer support for further assistance.
How long till I receive my package?
With ordered item in stock, it will be shipped out within 2-5 working days. Please give 3-7 working days for items arrival. With special/customized arrival, please give 7-10 working days. For further assistance, please contact customer support.
Can I change or cancel my order?
Yes, you can change and or cancel your order. Please contact customer support and we’ll be glad to assist you. All confirmed delivery is final.
Do you accept PO Box Address?
The courier company used does accept the PO Box address, but keep in mind that there is no follow-up service. All order made to this are final as delivery is confirmed. For security of your package, we would suggest you leave a detailed address.
Why is my order delayed?
Please excuse that it is likely out of stock before shipped out; do reach out if delayed after shipment. Keep in mind of holidays, outages or natural disasters which are uncontrolled factors. For further assistance, please contact customer support. We will be sure to try our best to keep you updated.
Why didn’t I receive the order confirmation email?
After placing the order, please wait for a confirmation email within 24hrs. If email is not received for further assistance, please contact customer service with a screenshot of the payment.